From opening an account to payments, bonuses, and technical issues — the jitben Help Center covers it all. Browse by category below or reach out directly to our support team.
Browse the categories below based on the type of issue you're facing
Get assistance with opening a new account, resetting your password, updating your profile, and identity verification.
18 GuidesLearn about payment methods including bKash, Nagad, and Rocket, how to resolve transaction issues, and how to withdraw quickly.
24 GuidesLearn all about welcome bonuses, referral offers, cashback, free spins, and how to use vouchers.
15 GuidesRules, strategies, and troubleshooting guides for cricket betting, Live Casino, slots, roulette, and more.
32 GuidesTwo-factor authentication, account security, reporting suspicious activity, and keeping your data private.
12 GuidesGuides on using jitben via mobile browser, loading issues, screen sizing, and device compatibility.
10 Guides
Jitben makes it easy for new members to get started. Just follow the steps below and you'll be playing in minutes.
Click the "Register" button and enter your mobile number and email. You'll receive an OTP to verify your identity. The whole process takes just 2 minutes.
Deposit easily with bKash, Nagad, or Rocket. A 100% welcome bonus is automatically added to your first deposit.
Cricket betting, live baccarat, slots, or lottery — pick whatever you enjoy. Each game has a detailed guide to walk you through it.
When you win, your money lands in your mobile banking within just 1–5 minutes. No hassle, no hidden charges.
The security of your account and funds at jitben is our top priority. Follow these simple tips to keep your account protected at all times.
Use a password of at least 8 characters, combining uppercase letters, numbers, and special characters. Don't reuse the same password on any other platform.
With mobile OTP verification enabled at login, even if someone knows your password, they won't be able to access your account.
No jitben staff member will ever ask for your password. If anyone does, it's a scam — report it to us immediately.
It's best to avoid logging in over café or public Wi-Fi. Use mobile data or your home network instead.
Changing your password every three months is a good habit that goes a long way in keeping your account secure.
If you run into any issues with deposits or withdrawals, the following information will help you sort things out
If money has been deducted from your mobile banking but hasn't shown up in jitben, wait 5–10 minutes first. Network delays can sometimes cause a slight lag.
If the funds still haven't arrived, collect the transaction ID from your mobile banking and share it with us via live chat. We'll verify and resolve it promptly.
Jitben withdrawals are typically completed in just 1–5 minutes. Occasional delays may occur due to your bank or mobile operator.
If it's been more than 30 minutes, please contact our support team. Have your withdrawal request number handy — it helps us resolve the issue faster.
Claiming bonuses at jitben is straightforward, but not using them correctly means you could miss out. Here's everything you need to know about bonuses.
As a new member, you'll receive a 100% bonus on your first deposit. Deposit ৳500 and you'll have ৳1,000 to play with. The bonus is valid for 30 days and specific wagering requirements apply.
Earn 3%–5% cashback each week based on your total bets. It's credited to your account automatically every Monday — no need to claim it.
If you have a special voucher code, enter it in the "Voucher Code" field at the time of deposit. Each code can only be used once and must be redeemed before it expires. Check jitben's voucher page regularly for the latest offers.
If you can't find a solution, get help directly from our support team
For the fastest resolution, use live chat. Our agents respond right away.
Available 24/7For detailed issues, send us an email. You'll typically receive a reply within 1–2 hours.
support@jitben.wsJoin jitben's official Telegram channel for updates and support — all in one place.
Fast responseAnswers to the most frequently asked questions are all laid out on our FAQ page.
Self-ServiceAnswers to the most frequently asked questions by jitben users
The jitben Help Center is always here for you. Our support team assists in Bangla, so there's no language barrier. Please note that jitben is strictly for users aged 18 and above. Play responsibly and stay within your budget.
If you feel gaming is having a negative impact on your life, please reach out to our Responsible Gaming Browse through the page and reach out to support whenever you need it. We want you to play with confidence and stay safe.
The jitben support team is always here for you. Reach us via live chat or email — we'll get back to you fast.